About Me
“Dedicated and trustworthy customer service specialist with One year of experience in tech support, and customer care. Received an average 87% customer satisfaction rating to date, 15% higher than the company average.”
Skills
Experience
Education
- Cloud Infrastructue in AWS
✔ Managing IAM users, Policies, and Roles.
✔ Having good knowledge and hands-on experience in AWS services
✔ Creating and managing on-demand instances and on-spot instances based on the team's requirements.
✔ Creating VPC based on the new deployment/project.
✔ Good knowledge of AWS core services such as security, cloud computing, S3 bucket, Route 53, Lambda, and database services.
✔ Configured Lambda function to automate the process.
✔ strong knowledge in networking and security, Configuring DNS in Route 53.
✔ Monitoring user activities using Cloudwatch. - DevOps
✔ Deep Knowledge in creating plugins & CI, and CD pipelines for Jenkins.
✔ Good knowledge of Automation Tools like Ansible.
✔ Hands-on experience in configuration Management & Yaml file
✔ Follow regular operations procedures and complete all assigned tasks as per team requirements.
✔ Strong knowledge of container and container Orchestration technologies like Docker, and Kubernetes.
✔ Good knowledge of Scripting & programming language in Python - Linux/Windows
✔ Installation of patches and upgrading the packages LINUX.
✔ Creating the docker containers and hosting the applications.
✔ Good knowledge in giving read, write, and Execute permissions.
✔ Scheduling jobs using Crontab, Creating the users and privileges accessing.
✔ Good knowledge of basic Linux commands to provide proper workflow.
✔ Good understanding of basic Linux commands to check system info.
- LMW, Coimbatore - Quality Engineer, Apr 2019 - Feb 2021
I was responsible for monitoring, measuring, and ensuring the quality of materials post-production. - Teleperformance, Bangalore - Customer Support -Feb 2022 - Mar 2023
my primary responsibility involved resolving customer queries over phone calls. - Totalrcms solution Aug 2023 - Present
Medical billing that involves contacting insurance companies, patients, or responsible parties to resolve unpaid or denied medical claims. This process aims to ensure timely payment, optimize revenue, and minimize financial losses for healthcare providers.
- 2015-2019
SNS College of Technology,Coimbatore, 80% GPA - 2015
HSLC, GovtBoys Hr sec School,Tamilnadu, 82% GPA - 2013
SSLC, Govt Boys Hr sec School,Tamilnadu, 88% GPA
My services
Strength
Leadership
Problem-solving
Highly Pro-active
Communication
Attention to detail
Software Troubleshooting
Skills
Web development
MySQL Database
Python
HTML lang
Shell Script
Microsft 365
Networking Fundamentals
Web servers
Putty Terminal
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